How to Spa
- Cancelation
Credit card or room reservation # is required to hold all spa reservations. The spa requires 48 hours' notice on all cancelations. If you need to cancel your appointment less than 48 hours prior to the service time, you will be charged 100% of the price of the service. Same day cancelations or failing to show up for your appointment, will result in a full charge of service.
If you have any questions, please call Glacial Waters Spa at 218.963.8700 or 866.801.2951.
- Medical conditions
Upon booking an appointment, you will receive an intake questionnaire to complete. Please complete this prior to arrival. Your service provider will review the form with you to determine appropriate service modifications. Please let the spa know when booking your services if you have significant medical conditions that would be beneficial to be aware of in advance. If you have concerns about any service, check with your physician before booking your services.
- Electronic devices Phones, cameras and other recording devices are not allowed in the relaxation room, locker rooms, or treatment rooms. We request all cell phones be turned off while in the spa.
- What to wear
Unless you are leaving the spa to go out for the evening; wear comfortable, loose-fitting clothes. Lockers, plush robes, sandals, and towels are provided. We strongly encourage you to leave all jewelry and personal belongings at home. Please disrobe to your comfort level in the treatment room. We are not responsible for lost or stolen items.
- Disrobing Please disrobe to your comfort level. Traditionally, most resort spa services are performed wearing no clothing. All our service providers are highly trained professionals who will cover and drape you to ensure your privacy.
- Gender preference Please inform us when booking your appointments if you have a gender preference for your therapist. Please note that this might limit the availability of your service.
- Pregnancy Please inform the front desk when making your reservations and your service providers the day of your services if you are pregnant so we can customize your service for you and your baby. Please note that some services and amenities are not recommended for mothers-to-be. Please consult your physician if you have any concerns.
- Age restrictions If a guest is under 18, we require Parental Consent prior to any service other than nail services. Guests 11 and under receiving skin care services, or guests 15 and under receiving a massage or body service, will require a parent or guardian to be in the treatment room.
- Gratuities Gratuities are not included in the price of a service. If you have had a wonderful experience, feel free to leave gratuities for your service providers. If you are not sure how much to tip, our front desk staff will be happy to provide guidance on gratuity standards.